This Refund Policy explains how refund requests are handled.
1. MEMBERSHIP FEES
Refund eligibility depends on whether activation has occurred, services have been consumed and the circumstances of the request.
2. DUPLICATE OR ERRONEOUS PAYMENTS
Verified duplicate or clearly erroneous payments may be reviewed for refund after reconciliation.
3. FAILED OR UNCONFIRMED PAYMENTS
A failed payment does not create membership activation. Debits without successful confirmation will be investigated.
4. MARKETPLACE ESCROW
Marketplace payments held in escrow may be refunded or partially refunded according to order status, cancellation rules, evidence and dispute resolution.
5. PROGRAMMES AND EVENTS
Where a separately paid programme or event is cancelled by Founders Circle, eligible participants may receive a refund, credit or alternative arrangement.
6. NON-REFUNDABLE ITEMS
Fully delivered services, completed transactions, consumed benefits, printed or replacement card costs and charges stated as non-refundable may not qualify except where required by law or approved by management.
7. REFUND REQUESTS
Requests should include member name, payment reference, amount, date, reason and supporting evidence.
8. PROCESSING
Approved refunds are processed through an appropriate payment method or platform wallet where applicable.
9. FRAUD AND ABUSE
Fraudulent or abusive refund requests may result in account restrictions.
